Claims

Damage and loss claims, kept on the deal they belong to

A claim is linked to the leasing or trading deal, the containers concerned and the counterparty. Evidence, repair cost and the damage invoice stay on that one record.

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Krak Stack: a container record with its history, deals and claims

What you can do

A claim on the right deal

Open a damage or loss claim from the lease or the sale, with the containers concerned, a description and the claim date.

Evidence and repair in one place

Attach photos, inspection reports and estimates, then record the repair amount and the repair date.

Losses recorded, and reversed

Record the loss date of each lost container, and cancel a loss with a reason if the unit turns up.

Damage invoice raised from the claim

Bill the counterparty straight from the claim, with the repair amount already recorded and the invoice linked to the deal.

In practice

Example

A leased container comes back with a damaged door. The damage is recorded as a claim on the container, linked to the lease, with the photos of the return. The repair is followed until it is completed, and the damage invoice to the lessee is raised from the deal. In the profitability of the lease, the repair cost appears as a cost line, and the container record keeps the claim in its history.

In detail

On the containers and on the deal. A claim covers one or several containers, is linked to the lease or the trading deal it happened on and to the company concerned, so that the damage history of a box and the cost of a deal stay together.
Documents and types. Photos and survey reports are attached to the claim, and claim types come from your own list.
Open until repaired. A claim stays open until it is marked as repaired, so unresolved damages are easy to find.
From damage to invoice. Damage invoices are a type of invoice of their own, raised from the deal and listed with its other invoices.
In the margin. Repair costs count in the profitability of the deal. Krak Stack takes the higher of the costs entered on the claims and the matching supplier invoices, so a cost is not forgotten when the repairer's invoice arrives late.
In the history. Completed repairs appear in the timeline of the container record, with the date.
Status of damaged boxes. Damaged containers have their own status and tab in the container list.

Connected to the rest

Invoicing

The damage invoice is raised from the claim.

Leasing and per diem

Claims open from the lease they concern.

Trading

Claims open from the sale they concern.

All features

Everything Krak Stack does, grouped by area.

Common questions

Yes. A claim can include every container concerned by the same event.

Yes. The claim keeps the repair amount until you decide to invoice it.

It is recorded as lost on the claim. If it is found, cancelling the loss puts it back.

Yes, with a damage invoice raised from the lease.

Yes. Repair costs are a cost line of the deal's profitability.

No. A container with claims, deals, invoices or depot stays keeps its history.

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