Frequently asked questions

No. Krak Stack runs in a recent web browser. On a phone, you can add it to the home screen.

In Germany, in the European Union, on a Hostinger server, with an encrypted backup copy at Cloudflare. For a data processing agreement (DPA), open a support ticket.

What you were doing, what you expected and what happened. Give the reference concerned (container number such as CSQU3054383, deal reference, invoice number) and the exact error message.

No. The application refuses to open your workspace to the team until an administrator of your company has authorised it, and only for the time chosen.

English and French. Choose the language with the selector at the top right of the sign-in page.

No. Each company only sees its own data.

Yes, it is often the fastest way to understand the problem.

Your administrators receive an email at each opening, and the Your data page lists every authorisation, every opening and every refused attempt.

No. Krak Stack runs in your web browser. On a phone, you can add it to the home screen.

No, but it avoids rework. For example, numbering should be set before you issue your first invoices.

Use the workspace selector at the top of the left menu.

Booked means the container is reserved for a deal. Released means that, in addition, the release has been issued. In both cases it is still at the depot.

No. Krak Stack installs directly from the browser.

Companies and depots first, then containers, then deals. Bank statements come when you start matching payments.

Yes. The Trading plan covers buying and selling. The Trading + Leasing plan adds leasing.

Yes. In Numbering, the Continue an existing numbering section lets you enter the next number of each document.

The ISO 6346 format: 4 letters, 6 digits and a check digit computed from the first 10 characters. If the last digit does not match, the message shows the expected digit.

No. Drop your file as it is: common titles are recognised, and you confirm the mapping at the next step.

In Depot counts every container at the depot, booked ones included. Available counts only the free ones.

No. The ones on the depot record drive the storage cost the depot charges you. Free days granted to a customer are set on the leasing.

Type its number in the list search, or in the global search at the top of the screen.

Select them, open Bulk Edit, choose the Depot and confirm.

Open the History tab: the change shows with the date and the user's name.

No. A movement is only recorded when you confirm or validate it.

No, a company has one type. If a partner is both a customer and a supplier, pick the main type; the company can still be used on all your deals.

The type describes the company's main role. Only the Depot type changes the form and the selection lists.

Save it as CSV before importing it.

The invoiced company has no Invoice contact with an email. Add one, or create it directly in the sending window.

Arrival handling + daily rate × billable days (days at the depot minus free days), then departure handling at exit, plus photo and release fees if any.

Only companies of type Depot are offered there. Change the company's type.

The Invoice contacts of the company the invoice is addressed to, and nobody else. Without an Invoice contact, there is no automatic recipient.

The value matches no type code or name in your workspace. Fix it, for example "client" or "depot".

Yes. Pickup charge invoices and partial per diem invoices can be created at any time. A per diem invoice covers a period you choose.

Yes: prefix LSG, your company document code, year and counter (for example LSGAB202600012). The format is set in Settings > Documents & emails > Numbering. Leasing and trading share the same counter.

Yes, in Classic mode. Batch mode is only offered on a larger screen.

No. If it comes back within its free day allowance, it has no billable day.

No. The pickup charge is owed by the customer only when Paid By names the customer.

No. The status always reflects the real state of the containers and invoices. Correct the underlying data (date, invoice, payment) and the status follows.

Moving to In Transit requires every active container of the deal to be picked up. While some are still at the depot, the deal stays Released.

No. You can leave Containers empty and name them later, at release or pickup time.

Gate-buy + Sell. From the lease Containers tab, the Create Gate Buy button opens a deal already set up that way.

No. You can name them later, on the release, at pickup or on the return.

The drop-off stops this container's rental on the lease. The lease then follows its own invoicing and closing rules.

On a delivery the port is where your stock is, not where the client is. The containers offered and the release depot depend on it; the truck's destination is the delivery address.

The invoice does not cover every container that left, or another sale invoice is still a draft.

Yes, each Container Prices line can be changed. Leaving the deal price empty lets you set everything at invoicing time.

One deal carries both prices and produces two invoices (sale to the buyer, purchase from the seller). Its margin shows directly.

Choose Gate-buy and Sell, then the Linked leasing. You can type a port, a client or a reference; the leases returning to the deal's port come first. Each option shows three lines: the lease and its client, the route, then the containers per type and condition with "N left of M". Only leases with containers left to sell are offered; picking a lease that returns elsewhere sets the deal port to its return port.

The release is still a Draft, or the sent releases do not cover the whole deal quantity.

Create a Buy pick-up deal for the purchase. Then, on each lease or sale, create a supplier release and choose Already bought with that deal in Purchase. Only open purchases entered by hand are offered.

When the returns cover every active container of the deal.

Yes, the cancellation is written to the container history, and the deal status change to the deal history.

Yes, with Edit Release. Some fields are locked once containers have been picked up. A cancelled release can no longer be edited.

If it was created by this release, it is deleted. If it already appears on an invoice, it is archived and a warning asks you to check whether a credit note is needed.

Yes. Create as many returns as needed, for example one per return depot.

No container of the deal is currently picked up.

Yes, as long as the invoice can still be edited (draft, or sale and purchase invoices that are sent or overdue). A paid or canceled invoice can no longer be edited.

No. View PDF is read-only. Only Download PDF and Send by Email issue the invoice.

No. Only customers in Switzerland and Liechtenstein pay Swiss VAT. The French customer is invoiced at 0% with the "customer outside Switzerland" note.

For a trading or pickup charge invoice linked to a deal, the company follows the deal and cannot be changed.

The invoice is a purchase invoice. Only sales can be sent.

On purpose: a number is only used when the invoice is issued, which avoids gaps in your invoice sequence.

Click Record a payment, choose The client paid a part and enter the amount. The invoice stays open for the balance due and keeps being reminded.

The invoice is a draft, canceled, a purchase or a proforma, or your role does not allow managing credit notes.

No. The connection only reads accounts and transactions.

Check that the Client ID and the key come from the same Airwallex key, then try again.

No, semicolons are detected automatically.

Search by amount, payer or reference in the search field, or switch to reading from Bank movements.

So that this payer's next transfers are recognised and suggested on the right invoices.

The return from Revolut must happen within two minutes. Click Connect again.

The key lacks Read access to Balances, Deposits and Financial Transactions. Create a new key with these three accesses and reconnect.

Only recent movements are imported. Older rows are left out.

It covers all open sale invoices, drafts included, whatever their date.

It downloads on the page that started the export, as soon as it is ready. If you left the page, use the link in the notification bell, or the e-mail for exports of 2,000 rows or more.

The default period is the current month, which has little in it yet. Choose the previous month or use View year.

It is replaced by Average time to get paid, easier to read: the number of days your clients take on average to pay.

Alerts are not turned on for your workspace. An administrator can turn on Show proactive alerts in Settings > Alerts, Dashboard alerts tab.

It compares the containers on hire to the whole managed fleet, including available stock, booked containers and those in trading.

Its free days are long or its tariff is low. Look at the length and the capital asleep: a container that sleeps earns nothing, even when it costs little.

Choose the year in Period, then By period revenue in Top clients.

Check three points: you follow the deal (the deal's Notifications window), the event has at least one box ticked in My notifications, and the summary e-mail is not due later in the day or the week.

By default yes. They can be set to Not followed on this deal, and they can turn off following their deals automatically in My notifications.

You refused the browser request. Allow notifications for Krak Stack in the browser or phone settings, then reload the page.

They are three levels of detail. Choose a region for a wide view, a country for a national market, a port for one city. You can combine them.

No. They only change the events that each person left on the company value.

No. E-mails are grouped in the summary e-mail, at the frequency you chose. To be told at once, use the bell or the phone.

Open Notifications on the deal and set their line to Followed. You need the right to edit this deal to set other people.

On iPhone and iPad, Krak Stack must be opened from the home screen, not from Safari. Follow the "On iPhone and iPad" steps.

Projected starts from the deal prices, invoiced from the issued invoices. The gap comes from invoices not issued yet, drafts, upcoming per diems or an invoiced price different from the deal price.

Collected at the top counts all the money received during the period, whatever the deal. This tab only counts what was received on deals created during the period.

It projects the repositioning value: what you would earn by selling the containers picked up in leasing at their target price.

Their price is in a currency with no exchange rate available at the date used.

No exchange rate exists for its currency. Add the currency or its rate in the Finance settings.

No payment has been recorded or reconciled yet. Mark the invoice as paid, record the payment or validate the bank reconciliation: the column updates.

Choose View by > Client: the table ranks clients by margin. Add a Trading or Leasing filter to separate the business lines.

For the projection, in Settings > Container catalog, Reference prices tab: Type a price or Fill in missing prices, per port, type and condition. The Pick-up, Gate buy and Market Value fields of a container are used once it is picked up, and for the stock values.

That is intended: your company logo is reserved for your documents and emails. The interface shows the Krak Stack logo.

Check the address entered and their spam folder. They can also use "Forgot password?" on the sign-in page with that address.

Yes. Add one account per line and give it a clear Label. Then choose which accounts to print on each invoice.

In Numbering, Continue an existing numbering section, enter the Next number of each document.

No. Statuses are tied to the application's rules. You can only rename them and change their appearance.

Without access to your mailbox, you cannot receive the code. Open a ticket or ask an administrator of your company to contact support.

Types come from the library only. Switch on the type you need in the Types tab. If it is not in the library, open a ticket.

The header of your documents shows the company logo, address, phone and email. Preview a PDF to check the result.

The records have not been published, or they were published on the wrong name. The most frequent cause is a duplicated domain suffix: some DNS interfaces append the domain automatically, producing mail.yourcompany.com.yourcompany.com. Ask your provider to check the full resulting name of each record. If everything looks correct, allow up to 24 hours for propagation before verifying again.

The key was created without sending rights, or it was restricted to a different domain. In Resend, open API Keys and confirm the permission is Sending access and that the domain restriction matches your verified domain. A key limited to read-only access cannot send. Delete it, create a new one and paste it again.

This usually means the domain is verified but the SPF or DMARC record is incomplete: for example two separate SPF records on the same name, which invalidates both. Ask your provider to merge them into a single record. A brand-new sending domain also has no reputation yet: volumes build up over the first days, and rejections normally stop once regular sending is established.

The display name comes from your workspace settings, not from Resend. Open Settings, then Documents and email, and correct the display name and sender address there.

No. The card is asked only when you subscribe.

Trading covers buying and selling containers. Trading + Leasing adds lease contract management.

No. You can import your data and set up your workspace yourself with the tools included in every plan.

Only the price difference for the remaining days of the current month, charged at once. The next month, you pay the full new price.

Each account attached to your company, whatever its role.

It is limited to administrators. Ask an administrator of your company.

Check your spam folder. From the confirmation screen, you can send the e-mail again.

If a renewal is not paid (card refused, transfer not received by the end of the year), everyone keeps access for 7 days with a red banner; Pay now opens the Billing page. After that, users are redirected to the Billing page until payment. Non-administrators see a message asking them to contact their administrator.