Frequently asked questions
The frequently asked questions category brings together general questions about Krak Stack, data and security, and contacting support. General guidance addresses languages, timezone, currencies, number formats, Excel exports, deletion, offline use, and working with several companies. The data and security article covers separation of data between companies, access rights, two-step sign-in, backups, and full data export. For assistance from the Krak Stack team, the support-ticket guide explains how to contact the team from the app, what information to include, accepted attachments, and following replies. Use these articles for broad questions that do not fit a single workflow, or to locate the relevant help on account and data topics. For task-specific procedures—such as importing, invoicing, leasing, or bank reconciliation—open the corresponding category guides. The FAQ content is the source for the answers here; this introduction does not add guarantees or policies beyond the subjects those articles cover.
Open a support ticket
Contact the Krak Stack team from the app: what to include, accepted attachments and following replies.
Read the article →Your data and its security
Data separation between companies, support access only with your authorisation, access rights, two-step sign-in, backups and full export of your data.
Read the article →Support access to your workspace
The Krak Stack team cannot open your workspace unless an administrator of your company authorises it, for a limited time, with every opening emailed and listed.
Read the article →General questions about Krak Stack
Languages, timezone, currencies, number formats, Excel exports, deleting, offline use, several companies and other common questions.
Read the article →
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