This article sums up how Krak Stack protects your data and how to get it back.
Krak StackFig. 1
Steps
- Limit access: give each user the most suitable role in Settings > Roles and permissions.
- Protect sign-ins: ask each user to turn on two-step sign-in in My account.
- Remove unused accounts: in Users, use Remove from company for someone who leaves.
- Ask for a full export if needed, by opening a support ticket.
Good to know
- Company separation: each company has its own workspace. A workspace's data is only visible to users invited to that workspace.
- Rights by role: each module is set for viewing, managing and seeing amounts. Some actions, such as permanent deletion, are sensitive rights.
- Trash: most deleted items go to the trash first and can be restored.
- Two-step sign-in: a one-time code received by email on top of the password.
- Hosting: the application and its database run on a Hostinger server in Germany (European Union), behind Cloudflare (protection and encrypted connections).
- Backups: the database is backed up every night, and an encrypted copy is kept outside the main server (Cloudflare R2).
- Providers: emails are sent by Resend (Ireland), subscription card payments go through Stripe; Krak Stack never stores your card numbers.
- Read-only banking: the bank connection reads your accounts and transactions, it never makes payments.
- Private files: photos, attachments and uploaded documents are only available to signed-in users of your workspace.
- Full export: on request, the Krak Stack team prepares a ZIP file with all your company's data (one CSV file per table and the uploaded documents). Passwords and keys are not exported. The download link is valid for 24 hours.
Frequently asked questions
Where is my data hosted?
In Germany, in the European Union, on a Hostinger server, with an encrypted backup copy at Cloudflare. For a data processing agreement (DPA), open a support ticket.
Can other Krak Stack customers see my containers or customers?
No. Each company only sees its own data.
Can I get all my data back if I stop using Krak Stack?
Yes. Ask for a full export by ticket: you receive a downloadable ZIP file.
Can I export a list myself?
Yes. Lists have a CSV or XLSX export of the selected rows or of the filtered view, depending on your rights.
I deleted an item by mistake.
Filter the list on deleted items and restore it. Permanent deletion requires a specific right.
How do I know who changed a record?
Records have an action history and the dashboard shows the latest activities with the user's name.