You can change product (Trading or Trading + Leasing) or tier yourself, from the Billing page. The change applies at once.
Steps
- Open Settings > Billing.
- In the Change plan section, find the card of the plan you want. Your current plan carries the Current plan badge.
- Click Upgrade (more expensive plan) or Switch to this plan (cheaper plan).
- Read the confirmation message, which recalls the price and the billing rule, then click Confirm.
Good to know
- Moving up: the new plan starts now. The difference for the rest of the current month is charged today to your payment method. The pro rata invoice appears in your history.
- Moving down: the new plan starts now, and its price applies from your next invoice. The current month is not refunded.
- A plan is blocked if you have more users than it allows (extra users included). Remove users first.
- A plan is also blocked if your fleet has more containers than its limit. Sold or retired containers do not count.
- The Enterprise plan is not self-service: it is quoted with Ask for an Enterprise quote.
- Pro rata charges apply to card payment. If you pay by wire transfer, open a ticket for any question on the amount due.
- Only administrators can change plan.
- If the payment provider refuses the change, nothing is modified. Check your card and try again.
Frequently asked questions
How much will I pay if I move up mid-month?
Only the price difference for the remaining days of the current month, charged at once. The next month, you pay the full new price.
If I move down, am I refunded?
No. The current month stays at the current price, the new price applies to the next invoice.
Can I move from Trading to Trading + Leasing?
Yes, the same way: choose a Trading + Leasing card.
I have more than 5,000 containers. What should I do?
Ask for an Enterprise quote from the Billing page.
Is my data affected by a plan change?
No. Only the price and the limits change.